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Cost EXCEEDS over 4,000% my daily budget

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have started a campaign today (it's not my first one) and I set a daily budget of $0.71/day and a total budget of $10 to run over 14 days.

I'm well aware of the overspend policy and the 20% that google can use over the budget set. 

I did not change the budget for the campaign at any point nor have I changed anything else.

In the span of 2 minutes, the cost showed almost $400

This seems extremely odd to me and quite alarming.

I paused the campaign right away.

What is going on???

Please, fix this. 

1 Expert replyverified_user

Cost EXCEEDS over 4,000% my daily budget

Rising Star
# 2
Rising Star

Hi Gerard,

 

A few other people have reported the same thing in recent times, so it appears to be a glitch.

 

Contact AdWords Support, and they'll sort it out.

https://support.google.com/adwords/answer/8206

 

 

 

Cost EXCEEDS over 4,000% my daily budget

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for the fast reply Rob,

 

I have emailed them. Hopefully they'll sort it out, because it's quite alarming as I mentioned...

They have to sort it out right? Because I most definitely didn't agree to pay that much for that campaign.

 

I will post here as soon as I have any update.

Cost EXCEEDS over 4,000% my daily budget

Rising Star
# 4
Rising Star

Hi Gerard,

 

Google will sort it out.

 

I have witnessed the same thing, last month. It was scary watching the dollar amount growing by the minute, even after we had paused it (reporting has delays).

 

Cost EXCEEDS over 4,000% my daily budget

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you Rob,

 

Yes, exactly the same thing happened to me. How did it got sorted for you? How long did it take? Did they charge you at all?

 

I will be updating tomorrow with news about the situation.

Cost EXCEEDS over 4,000% my daily budget

Rising Star
# 6
Rising Star

We phoned Google and the next day the errors had disappeared.