AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
1.7K members online now
1.7K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Continued billing after pausing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello~

I got my American Express bill last month and instantly paused my account.  Today I opend my bill and they continued to charge me.  Is there a way I could prove I paused it?

Tried sending them 4 different emails via the help button and they all failed.

Any suggestions?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by John Paul (Google Employee)
September 2015

Re: Continued billing after pausing.

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Randy G Smiley Happy. Welcome to the community.
Take a look at this thread about why they are still charging you after pausing the ads- https://www.en.adwords-community.com/t5/Billing/Were-You-Billed-After-Your-Campaign-Was-Paused-or-De...

Hope that helps a bit. Good luck Smiley Happy

View solution in original post

Marked as Best Answer.
Solution
Accepted by John Paul (Google Employee)
September 2015

Re: Continued billing after pausing.

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Randy G Smiley Happy. Welcome to the community.
Take a look at this thread about why they are still charging you after pausing the ads- https://www.en.adwords-community.com/t5/Billing/Were-You-Billed-After-Your-Campaign-Was-Paused-or-De...

Hope that helps a bit. Good luck Smiley Happy