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Continued billing after pausing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭


I got my American Express bill last month and instantly paused my account.  Today I opend my bill and they continued to charge me.  Is there a way I could prove I paused it?

Tried sending them 4 different emails via the help button and they all failed.

Any suggestions?


Marked as Best Answer.
Accepted by John Paul (Google Employee)
September 2015

Re: Continued billing after pausing.

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Randy G Smiley Happy. Welcome to the community.
Take a look at this thread about why they are still charging you after pausing the ads-

Hope that helps a bit. Good luck Smiley Happy