AdWords
4.7K members online now
4.7K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Continued billing after pausing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello~

I got my American Express bill last month and instantly paused my account.  Today I opend my bill and they continued to charge me.  Is there a way I could prove I paused it?

Tried sending them 4 different emails via the help button and they all failed.

Any suggestions?

Thanks!

Marked as Best Answer.
Solution
Accepted by John Paul (Google Employee)
September 2015

Re: Continued billing after pausing.

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Randy G Smiley Happy. Welcome to the community.
Take a look at this thread about why they are still charging you after pausing the ads- https://www.en.adwords-community.com/t5/Billing/Were-You-Billed-After-Your-Campaign-Was-Paused-or-De...

Hope that helps a bit. Good luck Smiley Happy