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Charged but still have credit balance from promo code

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am entitled for promo, spent $50 and get $150

 

I manage to spent my first $50 and receive the $150 as of 21st May 2017.

Currently the balance on my account is -$31.86, which mean that those are the available balance in my account.

 

question is, i was charged $50.60 today. I am clueless why was i charged when i still have balance on account.

 

I have calculated my spending from the first $50, until i was given the $150 promo to the current balance of $31.86. it seems to be tally. Im just curious why the charges incurred to me today.

 

Thanks

Charged but still have credit balance from promo code

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi,,

 

You can contact support to discuss the exact billing within the account.

 

https://support.google.com/adwords/answer/7217785?visit_id=1-636196463120579467-3098514417&hl=en-GB&...

 

Thanks,

Aslam

Charged but still have credit balance from promo code

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

thanks for the details. have sent an email to google support.

 

just wondering if this is normal issue for promo code user?

 

thanks

Re: Charged but still have credit balance from promo code

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

Yes..do not worry..they will give you a better support