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Changing billing information

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My company has an ADwords account set up with Google. It is automatically charged onto a company credit card, but under an individual's name. That card is due to expire soon and is going to be cancelled because this person no longer works for us. BUT, I can't access the account because I don't know the username or password that was used to set up the account. The original person, whose credit card # is on the account, is no longer with us either. So now what do we do?? We don't want to close the account, just change the billing information to a valid credit card account. Can you help me?

1 Expert replyverified_user

Re: Changing billing information

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

Hey logos508,

 

I would go ahead and call AdWords to see what your options are.

 

I hope you get this issue resolved.

 

Thanks,

 

BI

Re: Changing billing information

Top Contributor
# 3
Top Contributor

Hey,

 

I agree. Contacting Google is the best option for you since you don't even have he login details.

Hope you get this resolved soon!

Cheers,
Shweta

AdWords Top Contributor
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Re: Changing billing information

Zee Community Manager
Community Manager
# 4
Zee Community Manager
Community Manager
Hi logos508,

Reply back if you didn't manage to reach the support team. I'm happy to connect you.

Best,
Zee
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