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Cant Access or change adwords

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Since I upgraded to Google mail I can no longer access my adwords account, the campaigns or billing. I am still being charged for adverts I no longer want.

Every time i try Google insists I set up a new adwords account!

1 Expert replyverified_user

Re: Cant Access or change adwords

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hey,

Have you invited your old mail to access Google Adwords.
Please refer https://support.google.com/adwords/answer/1704346?hl=en

Re: Cant Access or change adwords

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Hi Malcolm,

 

You may talk to adwords rep and ask them to disable old account (which you can not access) and then you can create a new account.

 

https://support.google.com/adwords/answer/8206?contact=1&rd=1#ts=2839610,2839611

 

I hope it will fix the issue.

 

Best,

Aj

 

 

Re: Cant Access or change adwords

Top Contributor
# 4
Top Contributor
Hi
Could you explain what do you mean by "upgrade to Google mail"?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Cant Access or change adwords

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I started using the free trial of google mail and registered- previously had used outlook

Re: Cant Access or change adwords

Top Contributor
# 6
Top Contributor
Then follow the suggestion by Ajay;
Open an account and grant administrative access to the "outlook" user.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Cant Access or change adwords

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Sorry but I do not understand what account you mean and the "outlook user"