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Can someone help me to unsuspend my adword account.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account was suspended due to billing information couldn't be verified. the credit card information I provided was 100% accurate and my credit company allows automatic billing, so I don't know why google suspended my account if my credit card is correct. I strongly believe that the problem is from Google. kindly unsuspend my account. my Customer ID: [deleted by moderator to protect your privacy]

Thanks

1 Expert replyverified_user

Re: Can someone help me to unsuspend my adword account.

Google Employee
# 2
Google Employee

Hello adult,

 

this Community will not be able to help much.

For this sort of matter, you need to contact Google directly.

All details are here.

Please make sure that you are very familiar with all of AdWords Policies and adhere to them.

 

Hope it all works out for you.

 

Cheers,

 

EF

 

 

Yes, I work at Google. I want all AdWords Advertisers to be happy and prosperous

Re: Can someone help me to unsuspend my adword account.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have contact them, google replied with no reason of suspended my account. below is the email I received from google

 

 

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at: https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: http://support.google.com/adwords/bin/request.py?contact_type=policy_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.

Sincerely,
The Google AdWords Team

Re: Can someone help me to unsuspend my adword account.

Google Employee
# 4
Google Employee

Yes this is the satndard email. It explains exactly what you need to do.

Note that it is extremely rare that an account be wrongly suspended.

Most likely something is not right: make sure that your account is not in mis-aligned with the T&Cs then make an appeal as indicated in the email. Make sure that your appeal is justified...

Good luck,

E

Yes, I work at Google. I want all AdWords Advertisers to be happy and prosperous