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Billing issue

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, my balance shows £0 when it should be £123. My ads have not been active in tle last month and I had £61.50 left and there was an automatic payment on the 28th of february for another £61.50 which is a very strange amount as my automatic payment has not been set for this amount. Please help. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Billing issue

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hi dariya

 

Welcome to the AdWords community :-)

 

I think that you have had a balance on your account of £61.50 in charges. Regardless of the fact that your ads haven't been running recently, the outstanding balance will still need to be paid. If you had previously occrued £61.50 of charges in AdWords and are using automatic payments, then you have only just had the money deducted from your bank account. I'm attaching a link that explains automatic payments, I hope that this helps to clarify what has happened-

 

Using automatic payments

 

Kind regards

View solution in original post

Re: Billing issue

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hello dariya, 

 

Welcome to adwords community, 

You should contact with adwords support team, they will help you, For contact information go with this link, 

http://support.google.com/adwords/answer/1385067?hl=en

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Billing issue

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hi dariya

 

Welcome to the AdWords community :-)

 

I think that you have had a balance on your account of £61.50 in charges. Regardless of the fact that your ads haven't been running recently, the outstanding balance will still need to be paid. If you had previously occrued £61.50 of charges in AdWords and are using automatic payments, then you have only just had the money deducted from your bank account. I'm attaching a link that explains automatic payments, I hope that this helps to clarify what has happened-

 

Using automatic payments

 

Kind regards