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Billing Will Not Activate

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I created an ad campaign, and entered my credit card information. However, I keep receiving alerts that my account is not active because I have not yet entered billing information. What is happening?

Re: Billing Will Not Activate

Community Manager
# 2
Community Manager
Hi Mathew,

Are the ads not running too, or are you just getting that message in error? Try a few things:
-On the Campaigns tab, see if you're getting impressions.
-If you aren't, go the Billing tab and make sure your form of payment on the billing settings portion doesn't need to be verified.
-If everything is okay there, try clearing the cache/cookies in your browser or using another browser to see if that gets rid of the message.