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Billing Tab: Why can't I view my billing information? Please read!

[ Edited ]
Zee Community Manager
Community Manager
# 1
Zee Community Manager
Community Manager

Hi all,

 

There is a known issue when using Internet Explorer. Some advertisers might not be able to access their Billing tab. Our engineers are investigating this issue. For now, if you aren't able to display your billing related information, please use another browser, such as Chrome or Firefox or another release of Internet Explorer as a workaround. For an update on this issue please check the Known Issues page.

 

Zee

Zee
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2 Expert replyverified_user

Re: Billing Tab: Why can't I view my billing information? Please read!

Top Contributor
# 2
Top Contributor

Hello Zee,

 

Thanks for the update. 

 

Take Care!

 

Neha Gupta

Neha Gupta, AdWordsTop Contributor Follow Me: My Blog | Twitter | Google+ | LinkedIn
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: Billing Tab: Why can't I view my billing information? Please read!

[ Edited ]
Sq
Explorer ✭ ☆ ☆
# 3
Sq
Explorer ✭ ☆ ☆

Hello,

 

Script Error Solution

 

Some I.E users could receive a sript error. When I.E pop up box asks you if you want to stop running scripts you can try continue running scripts on this page -> solved the issue for some of my clients.

 

If this response is correct and the above solved your issue. Go to your I.E advanced settings to disable script debugging.

 

Smiley Wink

 

 

 

Re: Billing Tab: Why can't I view my billing information? Please read!

Zee Community Manager
Community Manager
# 4
Zee Community Manager
Community Manager
Thanks, Sq.
Zee
G+

Re: Billing Tab: Why can't I view my billing information? Please read!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

This happens with Chrome too.

Re: Billing Tab: Why can't I view my billing information? Please read!

Zee Community Manager
Community Manager
# 6
Zee Community Manager
Community Manager

smash1246 wrote:

This happens with Chrome too.


Hi Smash1246, 

 

It was reported only for IE. Is the issue still remaining for you?

Zee
G+

Re: Billing Tab: Why can't I view my billing information? Please read!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Same here. Loading forever in Billing tab. It happens in Firefox, Opera, IE and Chrome.

Re: Billing Tab: Why can't I view my billing information? Please read!

[ Edited ]
Zee Community Manager
Community Manager
# 8
Zee Community Manager
Community Manager

Hi Nemira,

Ok, do you get an error page at the end? Please report it on this page: http://support.google.com/adwords/bin/static.py?hl=en&page=known_issues.cs
by clicking the blue button (report this issue).

Thanks,


Zee
G+

Re: Billing Tab: Why can't I view my billing information? Please read!

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi

 

I can only see the following message: "An error has occurred. Dismiss". not the actual error. Nothing happens, the page is just "Loading". 

Re: Billing Tab: Why can't I view my billing information? Please read!

Zee Community Manager
Community Manager
# 10
Zee Community Manager
Community Manager

Hi Nemira, 

 

What's your OS? Did you check for latests updates for your browsers? The issue is reported only for IE. 

 

 

 

Zee
G+