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Billing Suspension after 5 minutes of campaign creation

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi,

 

After creating my first campaign within 5 minutes the account status changed to:

 

Your account is suspended - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.
 I called Adwords support they said I have violated terms and conditions of payment activity. This is my first time ever. I asked Adwords rep if Google needs any identity verification documents, I will be more then happy to provide but she just asked me to fill out online form. Is it happening as I am from Pakistan? Its so unfair. Can some expert please check my situation and understand that I am new to this adwords and trying to promote my business idea through online advertising. (I learnt how to use Adwords recently). Can this be verified and rectified?
 
PS: As far as I know companies from USA or Europe ask for Identity verification docuemnts or perhaps scanned copy of card used, I am ready to provide but don't know how to reach the exact department as everyone has the same answer.
 
 

Re: Billing Suspension after 5 minutes of campaign creation

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆
Am I the only one or is it with every Pakistani? I just got an email from adwords:

Dear Advertiser, Thank you for your email.

Thanks for your continued patience during this process. Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

Our support team will not be able to able to give you any more specifics on the suspension.

We appreciate your understanding and cooperation.

Sincerely, The Google AdWords Team This email and the information it contains are confidential and may be privileged. If you have received this email in error, please notify me immediately. You should not copy it for any purpose, or disclose its contents to any other person. Internet communications are not secure and, therefore, Google does not accept legal responsibility for the contents of this message as it has been transmitted over a public network. If you suspect the message may have been intercepted or amended, please contact us.

Can someone guide how to make things smooth or make Google understand that I am not a cheat or fraud? I am using my own money and I entered my real info. Its really unfair to blame that I am having false payment activity.

Re: Billing Suspension after 5 minutes of campaign creation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
is this not discrimination against people of asian origin ?? google needs to clarify

Re: Billing Suspension after 5 minutes of campaign creation

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi! I'm not from Pakistan, but I've got a similar issue: https://www.en.adwords-community.com/t5/Billing/AdWords-Account-Money-STOLEN-from-me-Susp-acc-w-fake...

This happened when trying to promote a website about religion. Discrimination is also what came to my mind when the account was suspended with fake reasoning.

Not too long after posting on this forum, I have been contacted by AdWords representative (though this has been going on for MONTHS!), but as of this moment the issue remains unresolved.

I think you did the right thing by deciding to voice your case on this forum.

Re: Billing Suspension after 5 minutes of campaign creation

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Even trying hard for last one week, there is no official words from Google but we can't provide any reason for suspension. One of the rep on phone said, Perhaps one of Google's employee did not like your name or something so they suspend. Its really up to Google employee whom they want to advertise else they will turn down. I never advertised through Google and this was my first ever account and they said its hard to make Google employee understand as they are the big planners and decide whatever. They do not want our money as they get higher amount from big companies and other advertising giants. Its simply hard to believe a big name like Google is not able to help. I wonder if any google employee here can justify this act.

Re: Billing Suspension after 5 minutes of campaign creation

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Yeah, from my experience, they just wouldn't take any actions that would really solve your problem. I was sent to the bank. Can you believe that? I don't know what their management tells their employees.

It really looks like someone in the management is doing this intentionally. Look at how many people know about this stuff, and that they "can't do anything" about it.