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Billing Problems

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Just set up a google adwords account. Familiar with bing ads already so this isn't totally new to me. I put my campaign on pause and loaded some money. I never turned the ads on. not once. yet, google is claiming that people have clicked on my ad and they have taken money out of my account. I have no records of any clicks since making an adwords account. but that is beside the point because I never turned the ads on. so now its the weekend and google wont answer the phone but they keep taking my money and still I have no clicks on my site and my ads are still paused. someone please help!!!

Re: Billing Problems

Collaborator ✭ ✭ ✭
# 2
Collaborator ✭ ✭ ✭

Hello Michael P ! Welcome to the Community !

 

Regarding "yet, google is claiming that people have clicked on my ad" :

 

Please select the time-frame "All time" after you click on the Billing Tab and post a print-screen with the lines where it says how many clicks were every day . You can blur the amount paid or any other personal data. Also it could be that you are charged only the taxes (VAT) from your amount not the clicks.

 

Here is a dynamic link that takes you to the VAT info in your country ;

 

https://support.google.com/adwords/answer/2375370?hl=en-GB

 

Regarding : "I have no records of any clicks since making an adwords account" : 

 

Also to see if you have reported clicks in the campaign please select the time frame "all time" ( because the default is without "today" ) and take a look at your campaign statistics. Clicks and impressions can have a 24 hours delay and if you had even only 1 Ad un-paused for an hour you could have had clicks.

 

 

Re: Billing Problems

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Adrian,

Unfortunately, that did not solve my issue. I have NEVER turned the ads on. Not today, yesterday, or the very first day I put money in to the account. Despite that, Google has taken money, and claimed that my ads were clicked. When I try to get further info, none is available. It simple says my site got hits. It will not show me which ad generated the clicks, it will not tell me which day, time, etc. nothing. they just keep taking my money. Maybe its my competition clicking on the ad and never actually going to the site. i dont know. regardless, ive lost trust in google adwords and will no longer give them any more money

Re: Billing Problems

Collaborator ✭ ✭ ✭
# 4
Collaborator ✭ ✭ ✭

You make contradictory statements :

 

"I have NEVER turned the ads on. Not today, yesterday, ..."

"Maybe its my competition clicking on the ad and never actually going to the site"

 

How can competition click on your ads if they were never turned on ?

 

I had 17 invalid clicks today as I wrote here and it was all solved by itself in 1 hour :

 

https://www.en.adwords-community.com/t5/Ad-Approvals-and-Advertising/Does-the-system-keep-1-click-fr...

 

I think you can solve your issue by calling google here :

 

https://support.google.com/adwords/answer/8206?hl=en&hlrm=en

 

Or submitting your concern in this form about unauthorized charges :

 

https://support.google.com/adwords/answer/2472641?hl=en