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Billed for a campaign that does not exist

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I'll keep it short. I'm being billed for a non-existant campaign. My billing tab is saying I'm getting views and clicks, and I have no campaigns. Here are the screenshots.

 

Here's my campaign page: http://gyazo.com/4b2dfc0d48994f242b93513b0d2ecd1e

And here's my billing page: http://gyazo.com/e7bd1d36eba54a218e7716f15f8e9269

 

 

I paid the initial payment because I have promoted a youtube video before and thought that I'd forgot to un-promote it. Lo and behold, I have no campaigns.

 

I'm pretty angry, and would like to get a refund for my initial payment, considering even the video I promoted did not get any more views after the first month that I MEANT to pay for, but I'm sure I'll have to call in for that.

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Billed for a campaign that does not exist

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi porpoisebrock,

 

unfortunately no one here has access to your account so can't really help you. Have you contacted the adwords support team to see what they have say to you?

 

AdWords support http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206 

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Billed for a campaign that does not exist

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi porpoisebrock,

 

unfortunately no one here has access to your account so can't really help you. Have you contacted the adwords support team to see what they have say to you?

 

AdWords support http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206