AdWords
2.2K members online now
2.2K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Billed even though my account is in credit

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I had a promotional code of £75 for adwords which has been applied to my account.

 

I used some of this and my account was in credit of £17.10. Then google has charged me £22.93 leaving my account now in credit of £40.03.

 

Why have they charged me when my account was in credit? This doesn't seem normal.

1 Expert replyverified_user

Billed even though my account is in credit

Community Manager
# 2
Community Manager

Hi there,

 

Thanks for posting to the Community. Most AdWords promotional codes require that you spend some amount on advertising in order to get the account credit. Depending on the terms and conditions of your specific offer code, that may be the case here.

 

If not and you think there may have been an error, please do get in touch with the AdWords support team. They'll be able to look into your billing with you and help out with this account-specific issue.

 

Cassie