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BPAY payment that was made and is not showing on our account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

how do we find out what has happened and why this payment is not showing

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Leigh B
August 2016

Re: BPAY payment that was made and is not showing on our account

Top Contributor
# 4
Top Contributor
Hi Leigh,

Please see Google's official information:

Delays
If you're worried that your payment is taking too long, there are a couple of things that you can do to check that it's on its way:

Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a funds transfer payment in your AdWords account).
If it's been over two business days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this form (by clicking the "Choose File" button). Click the link below to see more about a valid proof of payment:
https://support.google.com/adwords/answer/2375433?hl=en-AU

View solution in original post

Re: BPAY payment that was made and is not showing on our account

Top Contributor
# 2
Top Contributor
Hi Leigh,

How long is it since you made the payment via BPAY?

Re: BPAY payment that was made and is not showing on our account

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

7 days today

Kind Regards,
Leigh B

<edited by a Community Manager as noted below>

 
NOTE: This post has been edited by a Community Manager - per Community Guidelines - in order to remove contact information which was most likely due to an email or mobile footer. This is done in order to protect account security and/or privacy. Please be sure to remove this information in future replies. Thank you for your understanding.
Marked as Best Answer.
Solution
Accepted by topic author Leigh B
August 2016

Re: BPAY payment that was made and is not showing on our account

Top Contributor
# 4
Top Contributor
Hi Leigh,

Please see Google's official information:

Delays
If you're worried that your payment is taking too long, there are a couple of things that you can do to check that it's on its way:

Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a funds transfer payment in your AdWords account).
If it's been over two business days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this form (by clicking the "Choose File" button). Click the link below to see more about a valid proof of payment:
https://support.google.com/adwords/answer/2375433?hl=en-AU

Re: BPAY payment that was made and is not showing on our account

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

OK - so all details were processed correctly how do I actually contact you
to lodge the proof of payment etc, I can't seem to find out where or how I
actually do this.

Kind Regards,
Leigh B

<edited by a Community Manager as noted below>
 
NOTE: This post has been edited by a Community Manager - per Community Guidelines - in order to remove contact information which was most likely due to an email or mobile footer. This is done in order to protect account security and/or privacy. Please be sure to remove this information in future replies. Thank you for your understanding.

Re: BPAY payment that was made and is not showing on our account

Top Contributor
# 6
Top Contributor
Hi Leigh,

The form you need to use is here:
https://support.google.com/adwords/contact/pd_bt_ref

Re: BPAY payment that was made and is not showing on our account

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Great thanks for that I have uploaded relevant info - how long does it
normally take to investigate these issues.

Kind Regards,
Leigh B

<edited by a Community Manager as noted below>
 
NOTE: This post has been edited by a Community Manager - per Community Guidelines - in order to remove contact information which was most likely due to an email or mobile footer. This is done in order to protect account security and/or privacy. Please be sure to remove this information in future replies. Thank you for your understanding.

Re: BPAY payment that was made and is not showing on our account

Top Contributor
# 8
Top Contributor
Hi Leigh,

I haven't come across response times for this particular issue. But be assured that they will get back to you.