AdWords
4.1K members online now
4.1K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

BEWARE - Google Adwords may bill you for clicks you do not receive.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

and you can’t do anything about it

I have tried for 8 months to receive credit for 20,000 clicks that Google says it sent to my website and did not. I have been VERY patient calling over 10 times and a multitude of emails.  I am now at the end of my rope. The bottom line is if they make a mistake they WILL NOT correct it.

I can prove beyond any doubt that Google is billing me for 30,000 clicks when my landing page received only 10,000. This is a personal account (not my business AdWords account) and they just don’t seem to care. There seems to be NOTHING you can do to fix this. You can’t visit them, you can’t talk to a supervisor and you get absolutely no help from the reps that answer the phones.

And BTW this is not a money issue the disputed amount is $200.00 and I have spent well over $5,000 with AdWords. This is about getting what you pay for and having some recourse if AdWords screws up.

Anyone else having similar problems and how did they get resolved? 

 

1 Expert replyverified_user

Re: BEWARE - Google Adwords may bill you for clicks you do not receive.

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi Dutchcanuck

 

I'm sorry to hear about your experience. Unfortunately, user as well as the community managers don't have an access to your account to investigate the issue further. I've alerted the support team on your issue and someone will reach out to you soon. For your privacy, I've removed the email address that you listed in your post.

 

Best,

Zee
G+

Re: BEWARE - Google Adwords may bill you for clicks you do not receive.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Sorry about the email address. Thanks for removing it.

Re: BEWARE - Google Adwords may bill you for clicks you do not receive.

Zee Community Manager
Community Manager
# 4
Zee Community Manager
Community Manager

No problem, Dutchcanuck.

 

You can always edit your post by clicking "Options" button -> "Edit rely". Hope this helps.

Zee
G+

Re: BEWARE - Google Adwords may bill you for clicks you do not receive.

Google Employee
# 5
Google Employee
Dutchcanuck, our Specialist has contacted you. Hope your issue is resolved now.

Let us know if anything else.


Thanks,
Rashmi

Re: BEWARE - Google Adwords may bill you for clicks you do not receive

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I am experiencing the same
rod@sunrainmarine.com

Re: BEWARE - Google Adwords may bill you for clicks you do not receive

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I understand where you are comming from. Google is too big for it's own good now!

 

After doing the math, it would seem like you are getting one cent clicks. I have heard that is possiable, but have never seen anything like that. If so, would you mide telling me what industry you are in and what keywords you target? 

 

I don't doubt your statment, it's just something I would like to understand. Thank you.

 

Sincerely,

 

Robert Mcculloch

http://adwordsinsider.com/