1.2K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
favorite_border
Reply

Are they genuine debt collector for google

Level 1
0 Stars

Is this company a geniune debt collector for google?

 

Lisa Cooke

Collections Manager | Access Credit Management Ltd

UK Freephone 0800 694 0484 | T. +44 114 2499970 | F. +44 114 2499972

collections@accesscm.co.uk | www.accesscm.co.uk

 

Registered Office: Access Credit Management Ltd |Suite A2, Sheffield Business Centre, Europa Link, Sheffield, South Yorkshire, S9 1XZ

 

This company is a member of the International Association of Credit and Collection Professionals.   

 

2 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September

Re: Are they genuine debt collector for google

Ita Google Employee
Google Employee
Hi Mackivconsult,

We do have a third party Collections team and debt collection agencies working on our behalf in the UK. However, it's always better to err on the side of caution before passing any banking details to a third party. It's good to know our Collections team might look for a proof of payment but they'll never take a payment/ payment instrument details from you.

In your specific case, I work on the UK team in Google and I don't recogonise that name but I wouldn't expect to so that's not to say it's not genuine. To be safe could you call us on UK freephone 0800 169 0409 and we can look into your account and confirm this for you.

Ita

View solution in original post


All Replies
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September

Re: Are they genuine debt collector for google

Ita Google Employee
Google Employee
Hi Mackivconsult,

We do have a third party Collections team and debt collection agencies working on our behalf in the UK. However, it's always better to err on the side of caution before passing any banking details to a third party. It's good to know our Collections team might look for a proof of payment but they'll never take a payment/ payment instrument details from you.

In your specific case, I work on the UK team in Google and I don't recogonise that name but I wouldn't expect to so that's not to say it's not genuine. To be safe could you call us on UK freephone 0800 169 0409 and we can look into your account and confirm this for you.

Ita

Re: Are they genuine debt collector for google

Zee Community Manager
Community Manager
0 Stars

Thanks, Ita. Very helpful.

Zee
G+

Re: Are they genuine debt collector for google

Level 1
0 Stars

I've just had one of these as well and it looks suspicious to me. None of my detials given and it's addressed to "Dear Sir or Madam" when they would have my details. Also it's been sent to an address not even signed up to adwords. 

 

SPAM!

Re: Are they genuine debt collector for google

Level 1
0 Stars

Hi,

 

I just got the same letter from this person. I am based in Norway, and I really dont know why I would receive this debt letter and what account its from. No personal info about me, just the adress, it does not seem like the usual letters I've received from Google, which is more professional and looks less anonymous.

 

Please reach out asap as to wether this is real or not.

Re: Are they genuine debt collector for google

Level 1
0 Stars
I also got a mail from them and are also located in Norway. Would be nice to know if its real or not.

Re: Are they genuine debt collector for google

Level 1
0 Stars

Hello,

 

Could you please investigate this issue more thorough or ask someone to clarify it? It is interesting because I've received a real letter from them while I'm not in the UK(can scan if needed).

Meanwhile here is the screenshot of the e-mail https://dl.dropbox.com/u/67472909/check.png

 

You know, they have convienced me but of course I will pay only in my google account.

 

Thank you.

Re: Are they genuine debt collector for google

Roy
Level 1
0 Stars
I also have recieved same email. Google should look into and clarify this. Why would our details and info be given to a third party in the first place???

Re: Are they genuine debt collector for google

[ Edited ]
Ita Google Employee
Google Employee
0 Stars

Hi All, 

 

I agree you need a clear answer. I've alerted Zee, the community manager, and we'll work to get you some clarity on this. 

 

Ita

Highlighted

Re: Are they genuine debt collector for google

Zee Community Manager
Community Manager
0 Stars

Hi all,

 

Thanks Ita for the flag. Let me find out more information.

Zee
G+
Experts in the Topic
stickleback
Ita