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Adwords banned me, because I was using their coupon

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello contributers,

 

Few days ago I signed in to Adwords to promote my business on google. I added CC details, personal information (that was my first account, I have never advertised anything on adwords) and I was about to set up my first campaign. After I have added the CC details and personal information, I remembered that Adwords sent me a "coupoun" few weeks ago.

 

Here is the original e-mail I got from Adwords (13 days ago):

 

"I noticed that the AdWords account (Customer ID: ***********) you created last week still hasn’t started running ads.

I’m an AdWords specialist and I can help you get launched and get more out of AdWords. Our experts can even set up your entire first campaign for you.

Call me at 1-877-721-1744** for a free consultation and for free setup support.

Also, I wanted you to be aware that we are now having a promotion giving... bla bla here is the CODE."

 

So I thought nice! I can get some bonus as well, so I entered to code and few seconds after that I had $106 on my adwords account. Then, some hours laters, my account was suspended by the "billing" issue. I thought maybe something happened between google and my bank, but everything should have been OK since I had enough balance to cover the threshold.

 

I waited a day and then I received my email that my account has been investigated and I'm banned from the Adwords for life, since I was using Promotional code that wasn't allowed in my area/country.

 

How crazy is that? Adwords sent me a coupon, i used it and I got banned because of it?

1 Expert replyverified_user

Re: Adwords banned me, because I was using their coupon

Top Contributor
# 2
Top Contributor

Hello; welcome

Since it is a public forum, please remove your CID number from your post;

 

Did you get the coupon from local Google office or from a 3rd party?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords banned me, because I was using their coupon

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hey,

I removed the CID, thanks for pointing it out.

The coupon I got was straight from Google office, the e-mail was "adwords-noreply@google.com" so I guess it's official, right?

Re: Adwords banned me, because I was using their coupon

[ Edited ]
Top Contributor
# 4
Top Contributor

OK;

And when you opened the account: were you physically located in a different country? (i.e your computer had an IP of another country than the country you reside in?)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords banned me, because I was using their coupon

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

No, I was in the Country where I belong. However, I think the timezone was wrong (set to Alaska or smth) and language and number format was set to "United states"..

To be more clear, those can be the issues, google said that:

- The promotional coupon is non-transferable and may not be sold or bartered. - I used it first time, I haven't gave it anyone
- One promotional credit per customer. - I got it, I have 1 account and 1 promotional code
- A promotional code can only be used in the territory where it's originally distributed.

 

I'm just really frustrated, because I got "suspended" by using the coupon they sent me. I couldn't care less about the coupon, my intention was not to rob Google by using their free promotional coupon. I just wanted to promote my business via adwords. I wish I never recieved that coupon...

Re: Adwords banned me, because I was using their coupon

[ Edited ]
Top Contributor
# 6
Top Contributor

Ok ;

I am referring the case to Google. Watch  your email (that is linked to your AdWords account).

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords banned me, because I was using their coupon

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks. I really appreciate that.