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Adwords account suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

My adwords account has been suspended. The following message is displayed : 

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified.

 

My Billing account details seems to be ok. I do not know what I've done wrong. Can you advise me further ?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Atum N
September 2015

Re: Adwords account suspension

Top Contributor
# 4
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Re: Adwords account suspension

Top Contributor
# 2
Top Contributor

Hello Atum,

Welcome to the Adwords CommunitySmiley Happy
As You have mentioned that your account is suspended because of wrong billing information. it seems that you have got a Email from Adwords Team.

Actually your account is not suspended because Adwords teams are using the same subject line "Account Suspended --XXXXX".
As i have also receives the same mail when budget "Prepay Balance is Exhausted".

Please find the snapshot for the same.

 

Adwords mail.JPG

 

Hoping your doubt is cleared!

--Rakesh Kumar, AdWords Top Contributor , Twitter | Linkedin | Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: Adwords account suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I still have a positive balance in my account. The adwords-support team stated that I have violated Adwords policies in some way, but I do not know what have I done wrong.
Marked as Best Answer.
Solution
Accepted by topic author Atum N
September 2015

Re: Adwords account suspension

Top Contributor
# 4
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords account suspension

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you for your help. I sent a review request to a specialist and I am waiting to hear from them. I will reply here if I will encounter further problems.

Re: Adwords account suspension

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
My adwords account is no longer suspended. Thank you for your support.