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Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

On 1/12/13 our primary form of payment was declined. We added a secondary credit card, but mistakenly paid the same invoice twice. On 1/14/13 we called in to google adwords customer service to find out if it was ok for us to cancel one of the charges. We were told yes, since our account is on a $500 monthly credit or 30 days. After we disputed one of the charges, the account is now suspended for billing verification becuase one of the charges was disputed. We only did what google told us to do.

 

We can't call in because the account is suspended and its the weekend and our ads will not be running. Anyone know how to get this problem fixed quickly?

 

Thanks

1 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you so much for helping to move this along so quickly. Have a good weekend.

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Re: Adwords account suspended for billing verification

Top Contributor
# 2
Top Contributor

Hello; 

We can refer the case to Google, but It will probably be referred to a specialist not sooner than Monday or Tuesday;

My suggestion, call customer service first thing Monday morning. (If you are in the US - they should be still open, now,  - Fri afternoon.)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the reply. I have tried calling customer service at 1-866-246-6453, but i keep getting a message once I enter my account number. I wish there was a way to talk to a live person, because they will see the problem and fix it right away. Is there a number I can call to get a live person.Its the weekend and we really need our ads up.

Re: Adwords account suspended for billing verification

Top Contributor
# 4
Top Contributor

OK; while you were posting, a community member has referred the case to Google service.

Watch your email for a communication from Google; It might take a few days

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you so much for helping to move this along so quickly. Have a good weekend.

Re: Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
 

Re: Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 7
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Re: Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 8
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Hi Moshe, I am having the same problem, however i dont intend to advertise on the same domain again. I do however, in the future, want to advertise on other domains, and would like to know how not to get those domains implicated.

 

I have 2 questions.

1) I created my Adwords account in Singapore, but I am using USA in the Adwords acct into and also USD and US Credit card and USA time zone, this is because I used to live in USA therefore i have US credentials, and i have chosen USA settings because my ads target Americans. Is this wrong?

2) Should I not use those credit cards that were previously associated with suspended accounts?

Re: Adwords account suspended for billing verification

Top Contributor
# 9
Top Contributor

@Andrea N;

I lost the payment scheme you are trying to set;

Whether you were suspended for good or until your site is fixed is dependent on the type of violation;

 

This discussion is closed. Open a new one for your case;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hello there,

 

pls tell me what they need to verify from my account why my account is suspended.