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Adwords Account Suspended billing verification/ policy violation

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My Adwords Account Suspended because of billing verification/ policy violation, As per my discussion with adwords specialist over the phone I have done all required changes on my site. Today i am trying to contact them but they are not available on saturday and sunday. So please anyone here can review my site and check everything is correct or not and make my account up and running again today or do i need to wait for there business hours to contact them? Thank You I am waiting for your reply 

2 Expert replyverified_user

Re: Adwords Account Suspended billing verification/ policy violation

Top Contributor
# 2
Top Contributor
Hi Rahul,
Unfortunately, you'll just have to wait until Monday as most of us here don't have access to your account.

Re: Adwords Account Suspended billing verification/ policy violation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Finally I call Google Ad today and they send me a mail after hour and its really a frustrating mail. i copy that exact mail below ....please can anyone help me on that

Hi Rahul,

Having thoroughly reviewed your account again, our specialists have confirmed that we're unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final.

Please refrain from opening any new AdWords accounts, as we'll suspend any newly created accounts upon creation.

While we regret any frustration or disruption that this may cause you, providing our users with the highest quality ads is integral to the long-term success of our programme. As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary. To view our Terms and Conditions, please visit https://adwords.google.co.uk/select/tsandcsfinder

For more information about suspended accounts, please see: https://adwords.google.com/support/aw/bin/answer.py?hl=en_GB&answer=164786

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at https://adwords.google.com/support/aw/bin/answer.py?hl=en_GB&answer=8440

Again, we're sorry for any inconvenience that this may cause and thank you for your understanding.

Google Adwords Team

Re: Adwords Account Suspended billing verification/ policy violation

Top Contributor
# 4
Top Contributor
This is another thing that frustrates me, the initial mail says it's for billing issues yet that latest mail would indicate that your site has been suspended as a result of a policy violation.

Can you share your website URL and/or landing page url. I'm sure we'll be able to pinpoint the policy you violated.

Re: Adwords Account Suspended billing verification/ policy violation

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Re: Adwords Account Suspended billing verification/ policy violation

Top Contributor
# 6
Top Contributor
Hi Rahul,

Thanks for posting your Query on the CommunitySmiley Happy

As i have seen that you have mention your Adwords CID Number.

Please don't share any CID on this communitySmiley Happy
--Rakesh Kumar, AdWords Top Contributor , Twitter | Linkedin | Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: Adwords Account Suspended billing verification/ policy violation

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Ok thank you Rakesh for this info.

Re: Adwords Account Suspended billing verification/ policy violation

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Rahul,

Did you receive any positive response yet ? i am on the same boat as you and nothing has been resolved. Except, i reverted to the email i received from them asking the reason for suspension.

Aman

Re: Adwords Account Suspended billing verification/ policy violation

Top Contributor
# 9
Top Contributor
Hi Rahul.
I've been looking at your site and nothing jumps out at me.
Is the homepage the URL that you've been sending traffic to or were you using a separate landing page URL for PPC clicks?

Re: Adwords Account Suspended billing verification/ policy violation

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hello Dave & Thank you for check on my site

Today I talk with them again and they said my current landing pages or site are not a problem right now, The exact problem was my previous adds & landing pages that was violating the policy. but after receiving their warning mail before 6 days ago, I done all required changes to my website and delete all campaign, adds, add group & remove subdomains urls ( that violating their policy which I use as landing page ) but I forgot to delete my uploaded sites in subdomains and create a new campaign with my sites home page and main urls that are perfectly fine with google ad policies. but to be honest I agreed its somehow my fault I need to delete those subdomains sites from my servers when they was reviewing my campaign. but I am surprise why they review these deleted campaign, add group, adds & subdomains if I am not using them at all & I created new campaign with my site home page & main urls after their warning. after reading all this scenario if anyone have solution on that please reply because just before their warning mail I added balance in my account. please reply if anyone have solution so I can sort it out some damage

This is the exact warning mail I received before 6 days ago

Hello,

We wanted to alert you that one of your sites violates our advertising policies. Therefore, we won't be able to run any of your ads that link to that site, and any new ads pointing to that site will also be disapproved.

Here's what you can do to fix your site and hopefully get your ad running again:

1. Make the necessary changes to your site that currently violates our policies:

Display URL: ttechies.com


Policy issue: User safety
Details & instructions: http://support.google.com/adwordspolicy/answer/1050602?hl=en_GB&utm_source=policy&utm_medium=email&u...


2. Resubmit your site to us, following the instructions in the link above. If your site complies with our policies, we can approve it to start running again.

Repeated violations of our advertising policies could result in a suspension of your AdWords account, so it's important to address any issues as soon as possible by reviewing our policies. To learn more about AdWords suspension policies, please visit http://support.google.com/adwordspolicy/answer/164786?hl=en_GB&utm_source=policy&utm_medium=email&ut...

Yours Sincerely,
The Google AdWords Team

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Please do not reply directly to this message, as it was sent from a notification-only email address that doesn't accept incoming email. Instead, please contact us at https://support.google.com/adwords/answer/8206?contact=1&hl=en_GB&utm_source=policy&utm_medium=email... (you'll see our available support channels and hours listed there).


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You may opt out of Disapproved ads and policy alerts emails associated with ttechies247@gmail.com by visiting http://adwords.google.com/um/EmailOptOutLink?token=AOGacIr7J33x3PKn3YTTkfcuALzjduYEzgXhbnsNWLA5ZChwb... This link expires 30 days after we send this email to you.