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AdWords suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hi

 

I got this message in my adword account as I am new advertiser (Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified.) There is nothing wrong we were trying to do and we got suspended. As new advertiser the last thing I want to break is Google TOS.

 

 

Here is what I think might be the problem

 

Through my reading to Google TOS using link like (www.mywebsite.com) as visible can point to the landing page (www.mywebsite.com/topic) is acceptable as I read in the following link:

 

https://support.google.com/adwordspolicy/answer/175906?hl=en&ref_topic=1626336

 

as the page declared (The display URL in your ad must match the domain where users will land when they click on your ad. For example, if the website you're advertising is using the domain "example.com," your ad's display URL must also contain "example.com.") The instruction said "contain" but not the "same". like the following example from the same page:

 

Display URL: google.com
Landing page: google.com/adwords Acceptable
The ad's display URL and landing page URL both use the domain "google.com."

 

 

This is the only thing we did by following the above instructions. so if this is the issue I went back to the account and I removed all the ads which has the same format. Maybe I just forgot the extension (tag) like in (www.mywebsite.com/tag/topic)as it is wordpress template but nevertheless I removed the ads that might caused the problem and we never tried to break any Google TOS intentionally.

 

So please re review our account as we spent pretty good time reading to comply with Google TOS.

Here is our account number

Customer ID:806-095-2569

 

Thanks,

Ibraheem

1 Expert replyverified_user

Re: AdWords suspended

Top Contributor
# 2
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: AdWords suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

The format has been submitted and waiting for an answer.

 

 

Re: AdWords suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

We are still waiting for an answer from Google regarding our account.