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AdWords account suspended because your billing information .....

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am not sure why my account is suspended although I have not initiated my campaign yet. One mistake which may be caused this suspension is that which filling my billing information I have entered debit card details while it has requested credit card information. I have tried multiple times and same debit card procedure. then i realized that it is requesting credit card. Then i arranged a credit card and after filling information it display that amount in entered in my account. On the very next day I got this error.

 

"Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified." 

 

I have emailed google adwords team multiple time but it always send me an auto generated reply. Even i tried to call them and after entering my adwords account information and tape recorded the same message which i received through email. 

 

I think these forums are quite active once. So please let me know which is the real issue which result in suspension of my account. 

 

Looking for a positive reply. 

 

Regards.

1 Expert replyverified_user

Re: AdWords account suspended because your billing information .....

Community Manager
# 2
Community Manager
Hi there,

Thanks for reaching out. I've passed along your information to one of our specialists so they can take a look at your account and provide specific information.

They should reach out via email.

Re: AdWords account suspended because your billing information .....

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks a lot. I am waiting anxiously.

Regards

Re: AdWords account suspended because your billing information .....

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
After a wait of 20 days ... at last i received a mail ... Although reply is not satisfactory ... here is message content.

"Hello Advertiser,

I am Vasudeva from the Google AdWords team writing in response to your community post.

Upon reading your post, I have quickly reviewed your account and found that your account has currently been disabled.

Hence, I have quickly taken your account to our specialists attention. While reviewing your account "XXX-XXX-XX65", our specialists have found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at: https://adwords.google.com/select/tsandcsfinder"

Okay

That is same reply i am receiving from google that "... found violations of our AdWords policies in this or a related account" Please do let me know which particular policy my site is violating as I have read thoroughly your policy related to Pakistan but I am unable to understand which policy I am violating.

Can you please help me and direct me to particular violated policy.

Kind Regards.

Re: AdWords account suspended because your billing information .....

Community Manager
# 5
Community Manager
Hi there,

Often times, when our Terms and Conditions have been violated, we cannot provide specific information about the violation. What might be helpful is replying to the email that the specialist that has been working with your account sent you; you can inquire as to whether or not there's any more specific information they can provide.

Re: AdWords account suspended because your billing information .....

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thanks COCO,

but your reply does not provide me any solution ... How is it possible?? Google adwords has deactivated my account because I have violated your Adwords terms and now i want to know which rule i have violated and you guys can not specify my violated term... If google Adwords has caught the error then how can you guys can not tell me which error Adwords had caught.

Please be more specific ... do you just reply my for the sake of reply..

Best Regards.

Re: AdWords account suspended because your billing information .....

Community Manager
# 7
Community Manager
Hi there,

As I am not familiar with the details of your account, I can't really speak to any specific violations. The person you're corresponding with via email has taken a look at your account, so for more specific information, your best bet is to reply to that email.

Sorry I can't be of more help, but replying to that email is the best way to go to get account-specific information.

Re: AdWords account suspended because your billing information .....

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks for your prompt reply but i have not received any reply from anyone and I am solely dependent on this community thread. Can you please ask that person to send a mail regarding this matter.

Best Regards.

Re: AdWords account suspended because your billing information .....

Community Manager
# 9
Community Manager
Hi there,

You should've gotten an email response a few hours ago.

Re: AdWords account suspended because your billing information .....

Community Manager
# 10
Community Manager
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