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Account under review for 7 days now !! How long does it take ??

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello everyone,

 

 

My add is showing this error for more than 7 days now :

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified. 
 
It is the second time they review our billing in 2 months , even though we never made any changes to it.Last time they replied in 3 days, that our account was suspended in error, now it's 7 days and counting.
 
When i email the customer support i get a canned email message saying that "my account is under review" , when i call the google number i get a voice telling me the same "account under review" ,so i can't really talk to anyone.
 
Is there anybody from the Adwords Review team on this forum ?
 
 
 
 

Re: Account under review for 7 days now !! How long does it take ??

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hello,

 

Please fill up this form to verify your billing information. A specialist on the team will investigate into the matter and be able to review your account again based on the accuracy of the information provided on the form. Thanks. 

Re: Account under review for 7 days now !! How long does it take ??

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

But i already did that 7 days ago , should i do it again ? Nobody replied when i completed the form last time , how many times should i fill it ?

 

It's this normal Adwords behaviour ? where is their customer support ?

Re: Account under review for 7 days now !! How long does it take ??

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I am doing my best to contact them , i sent over 4 emails in 10 days and no response from the review team .The billing error still appears in my account :

 

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified

 

 

The phone number from Google doesn't work for suspended accounts, when you call the Google number and enter your customer id code, a robot voice basically reads you the suspension email, so it appears that for those who really need google assistance , THERE IS NO ASSISTANCE.

 

 

It's almost 2 weeks since i am waiting a response from the team that suspended my account due to billing issues, no emails , no nothing. I have completed at least at least 10 forms requesting contact from them.

 

If someone would refer my case to the Adwords Audit team i would be very thankful .

Re: Account under review for 7 days now !! How long does it take ??

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭

In Google adword forum we cannot help further . You need to wait for the Google adword review.