AdWords
2.6K members online now
2.6K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Account suspended for billing information not verified - 2 credit cards tried!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello - please help! My account was suspended because billing info was not verified - but I checked with the bank and everything should be OK! I also tried paying with another credit card but recieved an error message. Please help me get this account re-instated :-) 

 

Thanks, Sarah

1 Expert replyverified_user

Re: Account suspended for billing information not verified - 2 credit cards tried!

Top Contributor
# 2
Top Contributor

Hello;

Make sure that your billing address and billing info (including your zip code) match those registered / recorded with your CC issuer.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended for billing information not verified - 2 credit cards tried!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello - thanks for the help! Everything is correct and I tried 2 different accounts. This is the error message I recieve:

 

Due to a system error or scheduled maintenance, we couldn't process your payment. Please try again later, or contact support if this problem continues.

 

but I contacted support and nothing happened....

Re: Account suspended for billing information not verified - 2 credit cards tried!

Top Contributor
# 4
Top Contributor

This is an account specific issue ;

Please contact support;

See phone # in the link below;
.
http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended for billing information not verified - 2 credit cards tried!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks for the help MosheTLV - I tried calling that many times but it won't go through to anyone because the account is suspended :-(

Re: Account suspended for billing information not verified - 2 credit cards tried!

Top Contributor
# 6
Top Contributor

I will refer your case to Google

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’