AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
4.7K members online now
4.7K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Account suspended due tobilling information could not be verified

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

I newly created an account. But after my two days i got this message in my account.

 

"Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified"

 

All the information is %100 correct and genuine. I don't know why they could not verify it.. I provide all the information they need. Now how can i get this suspension removed. 

 

Thank you.!

1 Expert replyverified_user

Re: Account suspended due tobilling information could not be verified

Top Contributor
# 2
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended due tobilling information could not be verified

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have filled this form two times a week ago but did no get any response yet. An other week is going to end.... If you say i can send you reply numbers...

Re: Account suspended due tobilling information could not be verified

Top Contributor
# 4
Top Contributor

Hi there;

Hmmm...starnge....That that should not take more then 2-3 days....

Have you checked the inbox of the email address you use to log into your account?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended due tobilling information could not be verified

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes i have checked my email.. I receive automated reply in my inbox but not human response. This week has been started but still not response. I am very disappointed. Smiley Sad

Re: Account suspended due tobilling information could not be verified

Top Contributor
# 6
Top Contributor
Was the automated response after you had submitted the form? - if the answer is yes; nothing much we could do further; Sorry;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended due tobilling information could not be verified

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
yes i got a response.... Now what should i do... ?? Should i refill the form?

Re: Account suspended due tobilling information could not be verified

Top Contributor
# 8
Top Contributor
If your appeal was declined - nothing further we can help.... Sorry.... Google does not disclose the reason due to privacy.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended due tobilling information could not be verified

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Now what should it do... Shall i create new account or what can i do in this situation...

Re: Account suspended due tobilling information could not be verified

Follower ✭ ✭ ✭
# 10
Follower ✭ ✭ ✭

Creating another account would not resolve the issue. Details relating to the suspended account could impact future accounts resulting in further account suspensions. The email you received indicates that one or more accounts are suspended.

 

As mentioned by +MosheTLV there is nothing further that can be done at this point. 

Luigi Raw

Innovation is About Imagination