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Account suspended but account refunded

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭



I have created ad word account on Mon, Feb 8, 2016 at 12:22 PM and setup my ad account with balance recharged with amount of Rs. 110000/- from my company current account and next day i have received email from google We suspended your AdWords accounts (our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.)

We contacted google support team they said there is some unauthorized activity we have suspended your account.


As customer care team team suggested me  cancel your account and request for refund.. we have canceled my account and we got email from google will receive this amount within 90days

We waited 90days... followup with email but still there is no response from google team 


after many reminder email to google team Wed, Mar 16, 2016 at 10:58 AM 

The refund process takes 18-24 business days, kindly wait for the same as we have already escalated the refund issue.
Gaurav K
Ad Words Support Team
Now today date is 01-08-2016 we have not receive my refund 
Can you anyone suggest me how to get refund from google... i will really appriciate 


Kundan S


Note: edited by Community Manager to remove last names in two places.

1 Expert replyverified_user

Re: Account suspended but account refunded

Community Manager
# 2
Community Manager
Hi Kudan,

Thanks for posting to the Community. We do not have access to your account from this public forum, so you will need to follow up directly with the AdWords Support team member you have been working with to follow up on this.

Thanks for your understanding,