AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

1.5K members online now
1.5K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me

Account suspended because your billing information can't be verified

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone,


After submitting my billing information and creating my first campaign my site was automatically set to disapproved and a few minutes later I received a red bar above the campaign page with the following message: "Your account is suspended - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts." I contacted google and they sent me an email an hour later with the same message. I don't know what happened and why my account was instantly suspended. I have my card and its not in anyones possession but mine. Card is currently active and billing I enter is the same as I have on the card. If someone can give me advice or take a look at my account to see what I am doing wrong I would really appreciate it.

1 Expert replyverified_user

Re: Account suspended because your billing information can't be verifi

[ Edited ]
Community Manager
# 2
Community Manager

Hi Elizabeth,


You can submit the appeal form here explaining in detail what happened, and a specialist from the Accounts team will review your site.


Unfortunately we do not have access to your account from the Community, and some suspensions are final. But this is the best way to request a review.