AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

4.2K members online now
4.2K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me

Account hacked

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account was hacked march 5th and a large bill was driven up , google picked this up and suspended my account , they then took the money out of my bank within 24hrs !!! , they are now telling me it may take 10-14 days to pay me back -

-Google took my money out of my account even when they new it had been driven up by a hacker !

-10-14 days to pay me back !

- my account is still suspeneded !

has anyone else had this terrible service ? 

Re: Account hacked

Community Manager
# 2
Community Manager

Hi Barry, 


I totally hear your frustration with this but do understand that Google has numerous such issues to deal with every day and we make every effort to ensure innocent advertisers are not at loss. For this to happen seamlessly, each of us need to cooperate and wait.  


I'm escalating your issue to a specialist so they can keep you and us posted on the current status. 


Thanks for your patience,