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Account Suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

My account was suspended yesterday.The reason stated was:

In response to your query I have requested the specialists to review the account. While reviewing the account I found the following sites in violation of our policies.  removefbi.virusquestanet.com - site not working   We understand that you have questions about the status of your site "removefbi.virusquestanet.com". Your site has been suspended because it wasn't working at the time when it was reviewed by our specialists.   We suspended your site so that you don't have to pay for clicks on your ad when the site isn't working, and to ensure that we provide a good experience for our users. It is possible that there was a temporary disruption in your Internet or website service that caused your site to become inoperable when we checked it.

This display link was created by mistake long time back and after getting a disapproval email for the ad i removed it and corrected it. hence it was deleted. i have not been using this link at all. and at the top it says-Your Google AdWords account has been suspended because your billing information in this, or a related account could not be verified. Please help. i have no clue on what's happening?

1 Expert replyverified_user

Re: Account Suspension

Top Contributor
# 2
Top Contributor
Hello;
Did you fix the URL? The site that was originally suspended needs to be fixed, prior to any appeal. Deleting the URL would not resolve the issue.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
i fixed the url ....and in account it shows red cross for removefbi.virusquestanet.com . thanks for the reply.

Re: Account Suspension

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi,
Just got a reply:-

Hi,

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at: https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/policy_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.

Sincerely,

Shaun

Please help cause i don't even understand where did i violate...

Re: Account Suspension

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Please check the domain you have target in the ads and check the billing information are same or not in your debit/credit card. They should me matched.

Re: Account Suspension

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Randhir,

It has come to our attention that your Google AdWords account doesn't comply with our terms of service and advertising policies. You've repeatedly submitted ads that violate our policies in this or a related account. As a result, your account has been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder. To learn more about AdWords policies, including our suspension policies, you can review our advertising policies at http://adwords.google.com/support/aw/bin/static.py?hl=en&page=guide_toc.cs&path=policy.

We appreciate your cooperation.

Regards,
Pragya


Thats the new email i get ....2 different reasons which don't match up.

Re: Account Suspension

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭