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Account Suspension after inputting billing information

GT
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# 1
GT
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Hi, I created AdWords Account few years ago, my intention was to get familiar with the features and learn how to use it, so i didn't put billing information at that time. I just decided to activate this account last week and put a valid billing information. Immediately afterwards, red banner appears and alerts that my account has been suspended because billing information could not be verified. 

I double check all the billing information, and found nothing wrong. I tried to contact AdWords support to clarify about the issue and received response that the decision is correct and final without any information what went wrong with my account. I also tried to add other credit card information but still no change.

Any suggestion to address this issue will be appreciated.

 

1 Expert replyverified_user

Re: Account Suspension after inputting billing information

Top Contributor
# 2
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspension after inputting billing information

GT
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# 3
GT
Visitor ✭ ✭ ✭

Hi, thanks for your reply. I did try to submit the suspension form 3 times and immediately receive automatic responses explaining that my account violate the term and conditions, no specific information what terms or conditions have been violated. Yesterday, I cross checked with my bank whether there is problem with my credit card. The bank confirmed there is no problem and even there are 3 successful charges from google (1 dollar each).

Re: Account Suspension after inputting billing information

Top Contributor
# 4
Top Contributor
Sorry. I can't help further on billing issues.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’