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Account Suspension - Billing verification / policy violation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account was suspended without prior notification supposedly due to Ad Policy Violations, of which I can't find any since I dont have any disapproved ads. I've followed the tutorial in the campaign manager and it shows no results for disapproved ads. 

I appealed the case, and all of a sudden got a notification that it was due to some billing problem. I tried chatting with someone from support and they said they can't access my account problems because its been suspended. 

I have no idea what the problem is and I'm trying to run a campaign with a very short window of time. I'd like to know what I can do to speed up ths process. 

1 Expert replyverified_user

Re: Account Suspension - Billing verification / policy violation

Top Contributor
# 2
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspension - Billing verification / policy violation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Already have, the support Rep I chatted linked me the form. First email notification I got said I was supspended becaus it "comply with our Advertising Policies and our AdWords Terms and Conditions".

After I talked to the rep, I got another email saying they had identified suspicious behavior in payments for one of my accounts and had been suspended to protect from unauthorized use. This email had that form you just linked me to.

I filled that out and a new email notification said that the case was being reviewed for Ad Policy violations again.

So I'm not really sure what is going on here, is it an Ad Policy violation or is it a payment problem... I kinda need to solve this ASAP since I manage Ads for several businesses in my home town.

Re: Account Suspension - Billing verification / policy violation

Top Contributor
# 4
Top Contributor

Please share your website URL.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspension - Billing verification / policy violation

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Its a company's Facebook Page. Rather not disclose it publicly. As far as I know from this query, its allowed to do so, since they're public pages.