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Account Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are a Travel & Tourism company called Distant Holidays, based in Kashmir, India. We maintain different AdWords accounts for different URLs as that gives us better control over our advertising.

 

Yesterday we opened an AdWords account for our URL http://visitkashmir.net/ & deposited money through Netbanking. The payment was successful & showed up in the Billing info tab. We did not use credit card, as of late, in India, we have seen credit card payments not going through.

 

Today, we learnt that our account has been suspended because the billing info could not be verified. This is quite unexpected. We would like to mention that our AdWords account share the same official company address. Plus, about 6 months back we had tried to advertise this URL through another account, but then deleted the campaign.

 

Any help/ advice to get our account reinstated would be highly appreciated.

1 Expert replyverified_user

Re: Account Suspended

Google Employee
# 2
Google Employee

Hi there, 

 

In terms of account suspension, there isn't always something that can be done to rectify the situation and get the account back on line. The best thing to do would be to email AdWords support and they will be able to let you know if the account can be unsuspended. However, please bear in mind this might not be possible. 

 

A. 

Re: Account Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Dear Alys,

 

Thanks for replying.

 

Like many others, we have made this mistake unknowingly. And already paying for it dearly, seeing our account getting suspended. We are a small Travel & Tours company who have high hopes of getting quality traffic through AdWords.

 

We have already cancelled the other accounts. We contacted AdWords the day before, but no reply so far. Do hope they take cognisance of the fact that we have cancelled our other accounts & what we did was done inadvertently.

 

If someone in the forum can help us further, we will be eternally grateful. 

Re: Account Suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Our account has been unsuspended. Our ads are up & running. We would like to thank ALL. If anyone needs our help about the process...do get in touch with us via the community...We will help whatever we can

Re: Account Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hello, my account is suspended. What process did you take to get unsuspended? Would like to hear from you. Thanks.