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Account Suspended - Suspicious Payment Activity

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I have my account since 2011, when I started it with a coupon, barely playing around. I never did any manual payment, but the account got suspended for suspicious payment activity? I still have some credit from that voucher, I'm using my credit card to pay for Google music for instance. How can I get my account back?

 

Edit: on AdWords help pages I get the message about unable to verify my billing address. I don't know what the real error is, looks like there are 2 of them actually.

 

Thanks

1 Expert replyverified_user

Account Suspended - Suspicious Payment Activity

Community Manager
# 2
Community Manager

Hi there,


Thanks for reaching out to the AdWords Community. It looks like your AdWords account has been suspended. In instances such as these, we're unable to pull up your account to troubleshoot the issue at hand. We’d recommend filing an appeal through this form.


If you’ve already done so, we’d recommend waiting for our teams to get back to you on the status of the appeal. Do note that we wouldn't be able to help troubleshoot this further on the Community.


Best,
Akhil