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About a very late refund

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

We are waiting for our adwords money to be refund, but can't get it. When logged in, under the Billing tab it always says that 'the money will be refunded in one week' but more than 6 weeks has passed, the money is still there.

 

Whenever I try to contact Google I am getting automated responses but nothing else.

 

Does anybody know how to resolve this issue as soon as possible ?

1 Expert replyverified_user

Re: About a very late refund

Top Contributor
# 2
Top Contributor

Hello,

 

As per the help center notes, it might take up to 4 weeks to process the payment and if you have already waited for more than 6 weeks, then I think you should fill up this form and let Adwords support team know about this:

 

https://support.google.com/adwords/answer/8206/?rd=2#contact=1

 

Pankaj