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ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I need an answer as to why my bill just keeps going up and up and up!  I ran 2 days of ads and stopped them and they just keep running.  I have paused everything two days ago and everything is paused now.  I wrote an email 2 hours ago and my bill has gone up by twenty dollars since then!  The ads ARE NOT running and adwords keep charging me for clicks for ads that weren't even running and whihcv are not budgeted this hi!  My username is jasonmccann1 and you just charged my account $200 and my bill has gone up since then in the last 2 hours!  I NEED HELP.  I NEED A PERSON.  HELP!

 

-J

3 Expert replyverified_user

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

ALSO.  I show no ad clicks for the last 2 days and yet my billing tab just keeps going up and up.  I am contesting these charges with my credit card company.  This is ridiculously confusing and ridiculous.  The main page of my account had shown PAUSED since Saturday yet by bill is still skyrocketing yet over on the billing tab it just keeps going up and up.

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

And now went up again.  This is absolutely rephrensible and I don't care if I lose my partnership I am absolutely disputing these charges and I 100% refuse to pay this!

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Google Employee
# 4
Google Employee
Apologies for the inconvenience caused jasonm1. Your issue has been escalated to our Specialist team who will investigate and revert shortly.


Thanks for your patience,
Rashmi

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Google Employee
# 5
Google Employee

Hi jasonm1,

 

I can assure you that AdWords would not continue to charge you daily if your campaigns are paused.

 

When you sign into your AdWords Account, pelase click on the Campaigns Tab in the top green bar.

To the left of this page, underneath 'All Online Campaigns', you should see a list of your active campaigns.

Please select the folder next to the campaign name, ensuring the campaign name is highlighted in green. This will populate your campaign details.

At the top of the page, underneath the Campaign Name, you will see options such as 'Enabled' 'Budget' 'Targeting' etc. If 'Enabled' has a green circle next to this, please click this and select pause. Your campaign will then be paused and you will not be charged going forward.

 

If you are having difficulties in pausing your campaign, please call our Team and we'll hppily assist. 

 

Many thanks,

Neevie

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

i DELETED the campaigns and it went up by $20 3 hours later.  All campaigns showed as paused all weekend check how many times I logged in and checked.  Go ahead.  I'm not paying this.  I am absolutely not paying you $400 for ads your interface did not tell me I was running.  I will end my partnership and every other google service out there if I have to.  I am so apalled I will cancel everything over this.  

 

I ASSURE YOU MY CAMPAIGNS WERE PAUSED AND WERE RUNNING ANYWAY.

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

The only reason i didnt notice the akyrocketing charges was because I didnt check the BILLING tab.  THE MAIN TAB SAID ALL CAMPAIGNS WERE PAUSED.  ALL WEEKEND.  I casually click the billing tab yesterday and my charges are nearly $400 when my campaigns said PAUSED ALL WEEKEND LONG.

NOT PAYING THIS! 

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hey Neevie.  Still going up.  $120 this morning.  ALL MY CAPMAPIGNS ARE DELETED AND MY BILL WAS $120 this morning.  I had a panick attack yesterday over this and Im about to have another one.  TAKE CARE OF THIS.  PLEASE.  NOW,

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

[ Edited ]
Google Employee
# 9
Google Employee

Hi jasonm1,

 

You can check the change history on the account to ensure you deleted / paused your Campaigns in the 'Tools and Analysis' tab. If the change history shows that the Campaigns have been paused / deleted, and you have been charged, please contact our support team and one of our Team can thoroughly investigate your AdWords account and ensure a resolution.

 

Many thanks,

 

Neevie

Re: ADS NOT RUNNING BILL KEEPS RUNING UP AND ADWORDS KEEPS CHARGING ME.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

The campaign shows as deleted yeterday and I was billed today. I checked FOUR HUNDRED MILLION TIMES yesterday that they were stopped and it says nothing about them stopping.

 I deleted them yesterday and I got billed today.

Try to accept this at  face value and BELIEVE ME:  I paused my ads, You keep charging me. I have a two year IT degree and I am A+ and Net+ and MCP certified.  Please stop doubting the problem.

 

-J