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$2000 payment made today then "This account has been canceled."

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi folks, as this is my first post to the AdWords Community I'd like to say Hello and wish you all much success.

 

A couple of days ago I set up a new client Account in MCC and prepared the campaigns, ad groups and keywords then added billing. Everything was going great until today when changed to manual payment and added $2000 to fund the account. The ads kept going (about $50 spend) and then I had the message below appear when in the clients account.

 

 

This account has been canceled. 
The ads are not running and all other account activity has stopped. Any edits you make here will take effect only if you reactivate the account. If you would like to do so, please contact us.
 
I have emailed from the contact us page as all the options are not available until after the weekend.
 
Does anyone have any experience with this kind of thing?
 
It seems that I have no options available to fix this for the weekend.
 
Thanks, and all the best!
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author sego
September 2015

Re: $2000 payment made today then "This account has been canceled

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Hello;
I understand your frustration. However, billing /payment issues are account specifics. Since we do not have access to the account - we cannot help with that.

Please contact your local Google customer service. (See contact details below):
.
http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author sego
September 2015

Re: $2000 payment made today then "This account has been canceled

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Hello;
I understand your frustration. However, billing /payment issues are account specifics. Since we do not have access to the account - we cannot help with that.

Please contact your local Google customer service. (See contact details below):
.
http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

Re: $2000 payment made today then "This account has been canceled

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Mike, I've contacted them and hope to have it resolved soon.

Re: $2000 payment made today then "This account has been canceled

Follower ✭ ✭ ✭
# 4
Follower ✭ ✭ ✭