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the invited person is not appearing under my "account access"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

even though she got the invitation, followed the spes to confirm it and I recieved the email saying she created her own log in and password, she does not appear under my "account access" for me to grant her access.

What are we doing wrong?

1 Expert replyverified_user

Re: the invited person is not appearing under my "account access&

Top Contributor
# 2
Top Contributor

Hello and welcome,


If I am not mistaken, when someone follow the steps to have the account access, the administrator has to grant access to that email address under My account section. Did you perfom that step?