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stuck in help when logging into adwords -- firefox v32.03

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I searched for help on a topic from within adwords using firefox.  I have cleared all cookies, history but everytime I log on using my adwords, google account I am taken to the help/support page.  I can't believe I can't figure this out!  Please help Smiley Happy

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author kicker521
September 2015

Re: stuck in help when logging into adwords -- firefox v32.03

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
THanks Sumanth and Mini. I am going to disable add-ins and see what the problem is. Don't have time right now. Sumanth, it works in Chrome...not using 'incognito'.

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Re: stuck in help when logging into adwords -- firefox v32.03

[ Edited ]
Community Manager
# 2
Community Manager

Hi kicker521,

 

Let's troubleshoot this together. First, what is the url from which you are logging in to your AdWords account? 

 

Thanks,

Mini

Re: stuck in help when logging into adwords -- firefox v32.03

Rising Star
# 3
Rising Star
Hi Kicker,

Could you check if you're logging into www.adwords.google.com? Also, have you tried other browser like Chrome-Incognito?

Sumanth
Sumanth Sridhar
Marked as Best Answer.
Solution
Accepted by topic author kicker521
September 2015

Re: stuck in help when logging into adwords -- firefox v32.03

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
THanks Sumanth and Mini. I am going to disable add-ins and see what the problem is. Don't have time right now. Sumanth, it works in Chrome...not using 'incognito'.

Re: stuck in help when logging into adwords -- firefox v32.03

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
It turned out to be an extension, not an add-in. Jic someone has this problem in the future.

Re: stuck in help when logging into adwords -- firefox v32.03

Community Manager
# 6
Community Manager

Thanks for keeping us posted and glad it's all resolved now, kicker521.

 

Really appreciate your coming back and updating this thread. This is an example of great Community spirit. It goes a long way, needless to say.

 

Thank you and have a great weekend, 

Mini