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# 1
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I had tried to login to  Adwords Google.com and click on Tools and Analysis tab -> choose Keyword Planner several times previously before my first posting here. it kept on loading for a few minutes and yet nothing will appear.

What had happened to my account?

 

Thanks & Regards

TMG

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Tay M
September 2015

Re: or

Community Manager
# 2
Community Manager
Hi Tay M,

Can you try clearing your cache/cookies in your browser? If that doesn't work, can you see if you can replicate the issue in another browser?

Usually one of those two will do the trick if you're having issues with the account loading.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Tay M
September 2015

Re: or

Community Manager
# 2
Community Manager
Hi Tay M,

Can you try clearing your cache/cookies in your browser? If that doesn't work, can you see if you can replicate the issue in another browser?

Usually one of those two will do the trick if you're having issues with the account loading.