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n endless loop from Getting Started page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Trying to even get to the main adwords page but can't get past the Getting Started prompt. The page just refeshes between 

https://adwords.google.com/um/GetStarted/Home?__u=5796183396&__c=1896956196&authuser=0

https://adwords.google.com/um/GetStarted/Home?__u=5796183396&__c=1896956196&authuser=0#bd

It also continually send new Getting Started welcome emails. 

Re: n endless loop from Getting Started page

[ Edited ]
Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi Doc,

These seems to be a issue at your end. Clear your cookies and also try using a different browser. If not then, contact the google adwords support:

https://support.google.com/adwords/answer/8206?hl=en

Hope this helps Smiley Happy

Regards
Rohit Khanna

Re: n endless loop from Getting Started page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I've tried the whole clearing cookies, different computer, even tried using my phone. The problem still persists.

Re: n endless loop from Getting Started page

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Try calling support. The Google user experience can be pretty frustrating, but I've heard their tech support is helpful.

Re: n endless loop from Getting Started page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Joshua,
have you solved this issue? If yes, can you please share the solution? I'm facing the same loop-issue.
Thank you!
Riccardo

Re: n endless loop from Getting Started page

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆

Hi KanitoAdmin Smiley Happy

 

Welcome to the community.

I'm sorry for what is happening. Have you tried using different or new browser? When you do that, try to make sure you're not logged in on any account. Then,login again using the email for AdWords. 

Hope this helps a bit. Good luck Smiley Happy

Re: n endless loop from Getting Started page

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
have your tried incognito mode or clearing your cache and sessions data ?

Re: n endless loop from Getting Started page

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
[SOLVED]
Hi Ollie, sorry for this late reply.
I have tried Chrome, Firefox and Safari, all on Max X Yosemite, also clearing cache.
I eventually contacted Google help team, they replied vie email within 24 hours, checked my accounts and suggested to:
- login on AdWords with the temp-account that resulted as admin
- access Account access tabs from the account settings icon (top right gear icon)
- add my email account and set it up with Access level = Administrative access
- logout from temp-account
- login with my account
- remove temp-account from Account access

My account is now then the only one to access AdWords, while temp-account has been deleted. Success!

Re: n endless loop from Getting Started page

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi Phil,
yep, tried both. See my [SOLVED] reply to Ollie above.
Rik

Re: n endless loop from Getting Started page

Participant ✭ ✭ ☆
# 10
Participant ✭ ✭ ☆

Hello again Smiley Happy

 

That's very good to hear. I'm glad your issues has been resolved Smiley Happy