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issue with remarkering campaign

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey guys, we have a campaign with re-marketing and it has been working well. But now we see that, it does not work for the last two days and still. No changes have been done and no problems can be seen. What do you think the reason for that?

2 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Oguz O
September 2015

Re: issue with remarkering campaign

Top Contributor
# 4
Top Contributor

Thanks for the update Oguz.

 

Have you set any other placement options for this campaign other than audience? 

 

If yes, remove them and let it be just remarketing. If not, try increasing the bids and make sure you have enough ads in the group.

 

Also, if you are using Display Ad, have almost all supported dimensions of ads.

 

Let us know if does not help.

 

Thanks
Ratan Jha

 


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Oguz O
September 2015

Re: issue with remarkering campaign

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆
Hello,

maybe there is a problem with the remarketing lists (cookies number decrease) that are used in your campaign? You can check it by going to Display Network tab -> Interests & Remarketing -> choose from the list the audience that doesn't have impressions anymore and click on it (http://prntscr.com/64hgob) and then check the "List size over time" graph

Hope this will help you

View solution in original post

Re: issue with remarkering campaign

Top Contributor
# 2
Top Contributor

Hi Oguz O,

 

Welcome to AdWords Community.

 

What do you mean when you say it does not work. Could you please be specific!

 

Drop in impressions, clicks, conversions, or simply the list is not collecting new audiences?

 

Thanks
Ratan Jha


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: issue with remarkering campaign

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hey Ratan-Jha,

Thanks for your interest. I mean there is no impressions, it is like a paused campaign. But it seems enabled and no updates have been done.

All the settings and audiences in the list seem fine. Do you guys have that kind of experience?

My Best // Oğuz
Marked as Best Answer.
Solution
Accepted by topic author Oguz O
September 2015

Re: issue with remarkering campaign

Top Contributor
# 4
Top Contributor

Thanks for the update Oguz.

 

Have you set any other placement options for this campaign other than audience? 

 

If yes, remove them and let it be just remarketing. If not, try increasing the bids and make sure you have enough ads in the group.

 

Also, if you are using Display Ad, have almost all supported dimensions of ads.

 

Let us know if does not help.

 

Thanks
Ratan Jha

 


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: issue with remarkering campaign

Google Employee
# 5
Google Employee
Have you managed to fix it?
Can you share what your website is?
Marked as Best Answer.
Solution
Accepted by topic author Oguz O
September 2015

Re: issue with remarkering campaign

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆
Hello,

maybe there is a problem with the remarketing lists (cookies number decrease) that are used in your campaign? You can check it by going to Display Network tab -> Interests & Remarketing -> choose from the list the audience that doesn't have impressions anymore and click on it (http://prntscr.com/64hgob) and then check the "List size over time" graph

Hope this will help you

Re: issue with remarkering campaign

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hey guys,

 

Thanks a lot all of you. That was really helpful solutions. 

However I did all the things that I know about PLA and it did not work.

But one of my Googler friends helped me and used Cases Consult. 

They solved it now it is working. Obviously there was a mistake.

 

Many thanks // Oğuz Smiley Happy