AdWords
2.2K members online now
2.2K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

invalid shipping length/width/height error message

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm attempting to upload products through the google sheets method. I keep getting the same error message about the shipping lenght/weight/height:  "Invalid attribute: the value you provided is invalid."  I've tried putting the size of the item is as 10, 10 inches, 10", 10 in., and 10 in (with no period).

How else can I enter this simple piece of data so that it will be accepted? Very frustrating.

1 Expert replyverified_user

Re: invalid shipping length/width/height error message

[ Edited ]
Top Contributor
# 2
Top Contributor


the shipping (dimensional) attributes are checked as one --

but they are each a separate attribute (column) in the sheet.

shipping_weight, shipping_height, shipping_width, shipping_length,
if submitted, must all be submitted, and must all have accurate
and valid values -- a valid value should contain a number, space,
and google-defined unit.

inches, in., no unit, and quotes, are all not defined as valid --

also, be certain there are no leading or trailing spaces or gaps;

the only space should be between the number and valid unit.


shipping_height, shipping_width, shipping_length,
must also all have identical google-defined units --
all three attributes, with the exact, same, google
supported units are required.

 

only in and cm are valid dimensional units --
only lb oz g kg are valid shipping_weight units.

generally, the unit types should be consistent across all items
and match the units used within the shipping account-settings;
for example, lb or oz with all in and g or kg with all cm units.

any one missing value or any one disparate
or unsupported unit can trigger an error.

example valid attributes and values --

shipping_weight
123.45 oz

shipping_length
45.67 in

shipping_width
78.95 in

shipping_height
23.94 in

see also
https://support.google.com/merchants/answer/188494