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extended adwords camaign only showing on mobile

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I can only see my extended adwords text campaign appear on tablet and mobile and not on desktop. Iam exceeding the minmum bid . What am I doing wrong!

 

2 Expert replyverified_user

Re: extended adwords camaign only showing on mobile

Top Contributor
# 2
Top Contributor
Hi Leon,

Can you confirm are you talking about the expanded text ad creatives here?

Pankaj
Marked as Best Answer.
Solution
Accepted by topic author Leon R
August 2016

Re: extended adwords camaign only showing on mobile

Rising Star
# 3
Rising Star
Hi Leon,

Great question.

The best way to determine why your ads aren't being served on a specific device is to use Google's Ad Preview and Diagnostics tool. Here are instructions: https://support.google.com/adwords/answer/1704363

You should also segment your campaign data by device to see if you're getting impressions and clicks from computers. It's possible that you are getting traffic from computers even though you're not seeing your ads when you search from your own computer.

Here's how to segment your data by device:

1. Select the All Campaigns view
2. Click "Segment"
3. Click "Device"

I hope that helps!

John

Re: extended adwords camaign only showing on mobile

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks John,,
yes probably my search term had been cached on my desktop from previous searches.
Regards,
Leon Rossouw