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conversion VS converted click

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hi, I have a question. I got 7 conversions but 4 converted click. Nobody purchase one more time. Why?

1 Expert replyverified_user

Re: conversion VS converted click

Rising Star
# 2
Rising Star
Hi Ellen, how are things?

There's more than one possible answer to this. If you have a complete 100% sure positive certain that those users did not bought twice, then:

1. You should check if your code is firing just at "thank you" page, once
2. Maybe users reload their page for any reason, firing the code twice
3. Page didn't load, which made the user go back on page, and then proceed to "thank you" page.
4. Make sure that those additional conversions are not from recurring user within 30 days that were already cooked by the conversion tracking.

Those are the few I could think of.

Hope it helps.

Leandro Martinez | Basta1Click

Re: conversion VS converted click

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆
Thank you so much.

Re: conversion VS converted click

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆
Hi Ellen,

leandrofm is correct in all of his suggestions. Do you track multiple conversion types? If so, it could be that a user converted multiple times (for example: making a purchase and signing up for an email newsletter, etc.)

Best,
Amy

Re: conversion VS converted click

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆
Hi Amy,

Thank you. I see.

Best,

Ellen