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cannot go forward to Adwords after successful sign in

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am signed into my gmail and google profile.  I cannot go forward into AdWords because system keeps asking me for password.  Doesn't make sense because I am already signed in.  And, I am not getting an error message with the password I successfully sign in with

1 Expert replyverified_user

Re: cannot go forward to Adwords after successful sign in

Rising Star
# 2
Rising Star
Hi Catherine,

Welcome to AdWords Community!

This may happen due to old/bad cookies in your browser. I'd suggest logging out completely, clearing cache-cookies and logging in to www.adwords.google.com with your credentials.

Feel free to write back if that doesn't help.

Cheers,
Sumanth

Sumanth Sridhar

Re: cannot go forward to Adwords after successful sign in

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆
Hi Catherine,

Is this an existing account or are you trying to create a new account?

Best,
Amy

Re: cannot go forward to Adwords after successful sign in

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I have the same issue.
Tried setting up a brand new virtual machine with Windows 7 and Chrome and the issue still persists. It can't (only) be a cookie problem.