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account suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account was suspended. But no solution to fix was given.

It was running for two days, then this morning was suspended with no real explanation.

It can't be the site or landing page, because it is being promote by someone else, when I click their add it takes me to the exact same page as mine.

If anyone could shed some light please, I would like to continue.

Thank you in advance:

Henry Brock





2 Expert replyverified_user

Re: account suspended

Top Contributor
# 2
Top Contributor
Could you provide the email that you received and the URL of your website? Remember, we cannot see what you can see so there's very little to go on.

With that said though, it sounds like you have not read the policies that you said you read when you agreed to the TOS. In particular this one -

We'll be able to help more when you provide more detail.

Re: account suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

that is the URL


here is email:


Your AdWords account has been suspended because it doesn't comply with our
Advertising Policies and our AdWords Terms and Conditions. Please note that
this means your account and any related accounts have been suspended, you
can't create any new accounts, and your ads will no longer run on Google,
our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as
quickly as possible, and your Google team is here to help. Here's the

Customer ID: xxxxxxxxxx

To learn more about AdWords suspension policies, please visit

If you have a prepaid balance remaining in your account, you can request a
refund at any time by following the instructions at

This message was sent from a notification-only email address that doesn't
accept incoming email. Please do not reply to this message. If you'd like
to reach us, you can contact us through the methods described at

The Google AdWords Team


Thank You


NOTE: post has been edited by a Community Manager - to remove Customer ID - per our Community Posting Guidelines. This is done to protect the security of your account.

Re: account suspended

Top Contributor
# 4
Top Contributor
Tate, that's pretty clear to me.
Google sent you a link to the policies in your mail.

In particular, I'd have a look at the double serving policy:

and the affiliate policy:

You're not providing any additional value. You're just forcefully inserting yourself into the buying process in the hopes of a commission. Unless you provide significant additional value ON YOUR OWN WEBSITE, you wont be able to advertise on AdWords.

This has been covered, literally, thousands of times here. I'd recommend that you have a good read of the policies I've linked above (and the entire policy center in general) as well as have a look through all the previous discussions here on the topic.

Finally, I wrote an article on this topic way back in '09. I'd give it a read -

Re: account suspended

Top Contributor
# 5
Top Contributor

Also, for your own privacy, please remove your AdWords customer ID from your last message. Just to be on the safe side. 

Re: account suspended

Top Contributor
# 6
Top Contributor

This is an affiliate site on clickbanlk - which is an issue by itself. (Search the internet for Awords and Clickbank)
Examples of other violations I have notices are:  "popup" and free gifts (i.e. Violation of the information harvesting)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I will do more home work.

Thanks guys.

One more question.

Can I come back to adwords at some point? I did this about 4 years ago and was fine, Guess rules have changed a lot.

I would like to keep going.

Thanks again


Re: account suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Also, I see other ads that are the same and they are still running, Did I maybe build the add wrong an campaigns? Particularly the search set up and google only, or where it talked about shopping setting?


Re: account suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Think it might have been because I had two adds, but both were very close, and had same keywords.


Marked as Best Answer.
Accepted by MosheTLV (Top Contributor)
September 2015

Re: account suspended

Top Contributor
# 10
Top Contributor
You really should read the advice that we gave you, including the policy

It's important to remember that just because someone else is getting away
with violation an AdWords policy, doesn't mean that you should try.

If you do, if you haven't been banned indefinitely from using AdWords, you
will be. We've been around this forum a very long time. You're not the
first at this rodeo.