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Your Google AdWords account has been suspended because your billing information ...

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

...And this message is bull**bleep**! I paid, actually already twice - not first time. No phone of google gold adwords team is working. E-mails to support is just wasting your time sending to nowhere. IS IT A SERVICE ??????? WHERE IS COMMITMENT  ????? Who can help me and will GOOGLE or whatever staing behind these letters "GOOGLE" compensate me ????

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Your Google AdWords account has been suspended because your billing information ...

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you, your team members have contacted us. The reason is very simple - not everything that shines is gold. Respectively in case you use some promotion cupons be sure that these are applicable for your country. Otherwise google considers you as bad guy steeling money Smiley Happy). It is essential to read terms and conditions of everybody, like wix.com giving nice special offers in order to buy their services- than you will not get surprised. Differece that these offers are applicable only for U.S. Opsss... Thank you and have a successful ads! Smiley Happy

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Re: Your Google AdWords account has been suspended because your billing information ...

Google Employee
# 2
Google Employee
I regret the inconvenience caused LuckyAdd and I've requested a re-review for your account - specialist will revert after investigation.


Thanks for your patience.
Rashmi

Re: Your Google AdWords account has been suspended because your billing information ...

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your answer - at least I've got feeling that somebody takes care about my issue. Please, please, please try to settle this issue as soon as possible. Smiley Happy Thank in advance (our advertisement is regarding summercamps for kids and each day is essential ) My appologies for being streight.

Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Your Google AdWords account has been suspended because your billing information ...

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you, your team members have contacted us. The reason is very simple - not everything that shines is gold. Respectively in case you use some promotion cupons be sure that these are applicable for your country. Otherwise google considers you as bad guy steeling money Smiley Happy). It is essential to read terms and conditions of everybody, like wix.com giving nice special offers in order to buy their services- than you will not get surprised. Differece that these offers are applicable only for U.S. Opsss... Thank you and have a successful ads! Smiley Happy

Re: Your Google AdWords account has been suspended because your billing information ...

Google Employee
# 5
Google Employee
Glad to know your issue has been resolved.

Thanks for keeping us posted LuckyAdd.
Good Luck,
Rashmi

Re: Your Google AdWords account has been suspended because your billing information ...

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆

rashu.

 

LuckyAdd posted his frustration here and you got his problem resolved.  How did you determine his account in order to submit it for a review?

Re: Your Google AdWords account has been suspended because your billing information ...

Google Employee
# 7
Google Employee
Up-n-Kamin, we escalate account specific concerns to our Specialist team and they get in touch with the advertiser for further investigation/ resolution.

Happy to be of any help.
Rashmi