AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

5K members online now
5K members online now
Get started with Google Ads - learn the basics to get set up for success
Guide Me

Wrong accounts linked, now we can't get in

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We need some help over here.


A client and I are currently working together on a Google Analytics account and have been trying to link our accounts to work together in AdWords. However, after a week of attempting to do so, we still haven't been able to to connect.
Her account was inadvertently linked to another one of my email accounts. I tried to deactivate it and link it to the right email account but now, she can't access her AdWords account at all, and we're still unable to work. 
Please help.
My account:
and her account:
I need to admin access to the AdWords account I had her set up in order to continue working with this client. 

Re: Wrong accounts linked, now we can't get in

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi kimdup66


First of all, I'd suggest you remove your emails from this post if you don't wish to be spammed. This is a public community and everyone can see your post. All you need to do is to click the Options button and select Edit post. Thank you!


The fastest way to resolve your issue is to call the AdWords support, so they can troubleshoot your account directly.