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What phone number can a current customer call???

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recently took over for someone else in our company who had set up our Google Ads account. I have emails with our customer id # and the automated system is saying it isn't valid. I've tried three times to call Google to get log in information but the first time I was told I had to email support. I sent an email and it was returned saying that they don't check that email account. I called again and was placed on hold where I have been left for 55 minutes now and nobody is taking the call.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

The customer ID looks like a phone number, i.e. xxx-xxx-x...

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

The customer ID looks like a phone number, i.e. xxx-xxx-xxxx.  Is that what you have?

 

In the U.S. the phone number is 1-866-2Google

View solution in original post

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

The customer ID looks like a phone number, i.e. xxx-xxx-x...

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

The customer ID looks like a phone number, i.e. xxx-xxx-xxxx.  Is that what you have?

 

In the U.S. the phone number is 1-866-2Google

Hi Farrah,    You can also check screenshorts in this Hel...

Zee Community Manager
Community Manager
# 3
Zee Community Manager
Community Manager

Hi Farrah, 

 

You can also check screenshorts in this Help Center article to help you find it. 

 

Best,

Zee
G+

Farrah, did you get sorted? If not please let us know. E

Google Employee
# 4
Google Employee

Farrah, did you get sorted? If not please let us know.

E

Yes, I work at Google. I want all AdWords Advertisers to be happy and prosperous