Can you see it's not had any impressions yet in your campaign manager area?
I know it normally takes a few minutes. Is the account new by any chance, I have seen new accounts being under review for a short period? Or is there a notice saying the ads are under review?
I appreciate you may not be where I am but if you can Google "Contact Google" from where you are, there may well be a telephone or email you can use to ask them.